3CX Installation and Setup Service Quick Overview 3CX Remote Installation Service 3CX Certified Installlation Staff Setup of up to 10 IP Phones Setup of 1 Router Setup of 1 VoIP Provider 7-Day Hand-Over Support Product Description Product Description Our 3CX Installation Service is for customers who don’t know how to install and setup the 3CX Phone System. With this service, we are able to install 3CX and configure your IP Phones remotely and normally completed the same day as we receive your order. What’s included? Installation of 3CX Phone System on 1 supported PC / Server Configuration of up to 10 Supported VoIP Phones Installation of 3CX Windows Soft Phone Client on up to 5 Desktop Computers (Windows 7 or 8 Only) Configuration of 1 Draytek Router to allow port forwarding to 3CX Setup of 1 preferred VoIP Provider 7 Day - Hand-Over Support following installation - Support Available Monday to Friday 9am to 5pm. Supported VoIP Phones Snom 7 Series 710, 720, 760 Snom 3 Series 300, 320, 360, 370 Snom 8 Series 820, 821, 870 Yealink T19P, T20P, T21P, T22P, T26P, T28P, T41P Yealink T32G, T38G, T41G, T42G, T46G, T48 Yealink VP530 Yealink W52P (DECT) Supported VoIP Providers Vox Telecom IS VoIS If not using our SIP Trunk Services, you will need to contact your supported provider directly to arrange provision of service and or any issues resulting from using the providers services. Supported PC's / Server 3CX needs to be installed on a supported pc / server and as such we have listed the requirements below. Supported Windows 8 (Dedicated to 3CX) Windows 7 Professional/Ultimate/Enterprise SP1 (32-bit & 64-bit) (Dedicated to 3CX) Windows 2008 R2 Foundation/Web/Standard/Enterprise/ Datacentre (64-bit) Windows Server 2012 / 2012 R2 Not Supported Windows 2000 and earlier Windows XP Windows Vista Home Basic/Premium Edition Windows 7 Starter Edition/home/premium Edition Windows 2008 for Itanium-based Systems Windows 2003 Web/Standard/Enterprise/DataCentre Editions Windows 2003 R2 Web/Standard/Enterprise/DataCentre Editions Windows 2003 SBS and R2 Windows 2008 R2 ServerCore Windows 2012 Server Core What’s Not Included? Unsupported VoIP Phones Unsupported VoIP Providers Unsupported Routers Unsupported PC / Server Operating Systems 7 Days Remote Support Installation includes 7 days FREE Remote Support following installation of your 3CX Phone System. During this Free Support period the hours of cover will be 9am to 5pm Monday to Friday. Any support requests logged outside of these hours will be dealt with on the next working day. All requests will be dealt with within 24 hours. Please Note: The fee charged is per installation and any reinstalls may be charged at the full price unless otherwise agreed.
