Support is available via email, live chat and phone and includes the following:
- Help on configuring 3CX Phone System and questions in relation to its operation.
- Troubleshooting of external extensions and bridges.
- Help with configuration of supported phones and VoIP Providers.
- Troubleshooting of supported gateways and interface cards in 3CX Phone System with standard templated configuration.
- Analysis of SIP logs in case of interoperability issues with a supported VoIP provider, IP Phone or Gateway Supported ITSPs / Vendors only.
- Remote installation.
- Support for unsupported SIP Phones, Gateways or cards.
- Non-standard configurations of supported devices.
- Configuration of phones beyond provisioned templates.
- Troubleshooting unsupported VoIP Providers.